FAQ

HOW DO I CHECK THE STATUS OF MY ORDER ?

You can track your order status in real time by entering your  ORDER NUMBER and your EMAIL in the ORDER LOOK UP page. 

After an order has been placed, it is immediately sent to one of our fulfilment centres where we will ship your item within 2-5 business working days. 

Please be aware that due to the high demand in most of our items shipping may be longer than estimated times below. 

HOW LONG DOES DELIVERY TAKE?

Items like t-shirts and hoodies for example printed in the USA should take 1-3 weeks ( often quicker ).

You will see a USA flag which indicates that the item is printed and shipped from the USA.

If you haven't received your order within the estimated delivery times please contact our support team.............. ( email ) 

If you do not receive it within 45 days please contact our support team for a full refund.

This excludes customers who make an error in giving their respective delivery addresses.

I HAVE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?

We do have two different warehouses so our products are not in one place, most often than not multiple items will be shipped separately.

One may arrive after the other but do not panic as all your items will come to you. 

HOW SECURE IS MY PERSONAL INFORMATION?

poppiesinflandersfield.co.uk complies with highest industry standards to protect personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Socket Layer) technology which is widely used worldwide on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.